Shipping policy

STEADWELL SHIPPING POLICY

Last updated: 6/10/2026

This Shipping Policy explains how and when we ship your Steadwell order. If you have questions about a shipment, contact us at help@steadwellpets.com.

  1. ORDER PROCESSING

Orders are typically processed within 1 to 3 business days after your order is placed. Business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays are processed the next business day. You will receive a confirmation email when your order is placed and a shipping notification when it is on its way.

  1. SHIPPING TIMES

Estimated delivery is 7 to 11 business days from the date of shipment for orders within the United States. This is the transit window after processing and does not include the processing time in Section 1.

Delivery estimates are estimates, not guarantees. Once a package is handed to the carrier, delivery timing is controlled by the carrier and may be affected by weather, high-volume periods, and other factors outside our control.

  1. SHIPPING COSTS

Shipping costs, where they apply, are calculated and shown at checkout before you pay.

Free shipping applies only to orders of two (2) or more ramps. Orders of a single ramp may be subject to a shipping charge as shown at checkout.

  1. ORDER TRACKING

When your order ships, we will email you a tracking number. Please allow some time for the tracking information to update after you receive it.

  1. SHIPPING DESTINATIONS

We ship to addresses within the United States. If we offer shipping to other countries, the available destinations, costs, and times will be shown at checkout.

  1. INTERNATIONAL ORDERS, CUSTOMS, AND DUTIES

For any orders shipped outside the United States, the recipient is responsible for all import duties, taxes, customs fees, and brokerage charges levied by the destination country. These charges are not included in our prices or shipping costs and are not within our control. Customs processing may also delay delivery.

  1. ACCURATE ADDRESS INFORMATION

You are responsible for providing a complete and accurate shipping address. We are not responsible for orders delayed, lost, or returned to us because of an incorrect or incomplete address. If a package is returned to us due to an address error or a failure to claim it, you may be responsible for reshipment costs.

  1. LOST, STOLEN, OR DELAYED PACKAGES

If your tracking shows a package as delivered but you have not received it, please first check with members of your household and neighbors and contact the carrier. If you still need help, contact us at help@steadwellpets.com and we will do our best to assist. We are not responsible for packages lost or stolen after carrier confirmation of delivery, or for delays caused by the carrier, but we will work with you in good faith to help resolve the situation.

  1. DAMAGED IN TRANSIT

If your order arrives damaged, contact us at help@steadwellpets.com within 7 days of delivery with your order number and clear photos of the damage and the packaging, and we will make it right. Please keep the original packaging until your claim is resolved.

  1. CONTACT US

Email: help@steadwellpets.com Website: www.steadwellpets.com