Refund policy

STEADWELL REFUND & RETURN POLICY

Last updated: 6/10/2026

At Steadwell, we want you and your dog to love your ramp. This policy explains our 30-day guarantee, how returns and refunds work, and how to reach us. For any return or refund request, email help@steadwellpets.com.

  1. OUR 30-DAY GUARANTEE

We stand behind our ramps. If your dog doesn't take to the ramp within 30 days of delivery, contact us and we will make it right with a refund of the product purchase price. We want this to be the last ramp you ever need to buy.

To qualify:

  • Your request must be made within 30 days of the delivery date.
  • You must contact us at help@steadwellpets.com with your order number.
  • We may ask a few questions or request photos so we can help, and to process your request.
  1. HOW TO START A RETURN OR REFUND

Email help@steadwellpets.com with your order number and the reason for your request. We will respond with instructions. Please do not ship anything back to us before receiving return instructions, as returns sent without authorization may not be processed.

  1. RETURN SHIPPING AND REFUND OF SHIPPING CHARGES

Unless your item arrived damaged or defective (see Section 5), the cost of return shipping is the responsibility of the customer. Original shipping charges, if any were paid, are non-refundable. Refunds under our guarantee cover the product purchase price.

  1. REFUND TIMING AND METHOD

Once your return is approved (and, where applicable, received and inspected), we will process your refund to your original payment method. Please allow up to 10 business days for the refund to be issued after approval, and note that your bank or card issuer may take additional time to post the funds to your account.

  1. DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or has a manufacturing defect, contact us at help@steadwellpets.com within 7 days of delivery with your order number and clear photos of the issue and the packaging. We will arrange a replacement or refund at no cost to you, including any return shipping if a return is required.

  1. EXCHANGES

If you would like a different item or configuration, contact us at help@steadwellpets.com and we will let you know the available options. Exchanges are subject to availability.

  1. ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, contact us as soon as possible at help@steadwellpets.com. We process orders quickly, and once an order has shipped we are unable to cancel it; in that case, our return process applies.

  1. NON-RETURNABLE ITEMS

Gift cards and items marked as final sale are not eligible for return or refund except where required by law. Items returned in a condition that prevents resale, beyond what is necessary to evaluate them, may be subject to a reduced refund to the extent permitted by law.

  1. LOST OR UNDELIVERED PACKAGES

For packages that are lost, delayed, or marked delivered but not received, please see our Shipping Policy and contact us at help@steadwellpets.com so we can assist.

  1. YOUR STATUTORY RIGHTS

This policy is in addition to, and does not limit, any rights you may have under applicable consumer-protection laws in your country or region. Customers in the United Kingdom, European Union, Australia, Canada, and certain other jurisdictions may have additional statutory rights to cancel, return, or obtain remedies, which are unaffected by this policy.

  1. CONTACT US

Email: help@steadwellpets.com Website: www.steadwellpets.com