Privacy policy

STEADWELL PRIVACY POLICY

Last updated: 6/10/2026

This Privacy Policy explains how [LEGAL ENTITY NAME] ("Steadwell," "we," "us," or "our") collects, uses, shares, and protects information about you when you visit www.steadwellpets.com (the "Site"), purchase our products, or otherwise interact with us. By using the Site, you agree to the practices described here.

If you have questions, contact us at help@steadwellpets.com.

  1. WHO WE ARE

Steadwell sells dog ramps and related products directly to consumers online. Our Site is hosted on the Shopify platform.

  1. INFORMATION WE COLLECT

Information you provide to us:

  • Contact and identity details such as your name, email address, phone number, and shipping and billing addresses.
  • Order details such as the products you purchase and your order history.
  • Payment information. Payments are processed by our third-party payment providers (for example, Shopify Payments and related processors). We do not store full payment card numbers on our systems.
  • Communications you send us, including emails, messages, reviews, survey responses, and customer-service correspondence.
  • Marketing preferences, including your consent to receive email or SMS messages.

Information we collect automatically:

  • Device and connection data such as your IP address, browser type, operating system, device identifiers, and general location inferred from your IP address.
  • Usage data such as the pages you view, links you click, the dates and times of your visits, referring URLs, and how you interact with the Site.
  • Data collected through cookies, pixels, tags, and similar technologies (see Section 4).

Information we receive from third parties:

  • Order, fraud-prevention, and analytics data from Shopify and our payment processors.
  • Delivery and tracking data from our shipping carriers.
  • Advertising and measurement data from advertising and analytics partners such as Meta (Facebook and Instagram) and similar platforms.
  1. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process, fulfill, ship, and confirm your orders.
  • Provide customer service and respond to your requests.
  • Send transactional messages such as order and shipping confirmations.
  • Send marketing and promotional messages where permitted, from which you can opt out at any time.
  • Operate, maintain, secure, and improve the Site and our products.
  • Personalize your experience and measure and improve our advertising.
  • Detect, investigate, and prevent fraud, abuse, and security incidents.
  • Comply with our legal obligations and enforce our terms and policies.
  1. COOKIES AND TRACKING TECHNOLOGIES

We and our partners use cookies, pixels, web beacons, and similar technologies to operate the Site, remember your preferences, analyze traffic, and deliver and measure advertising.

This includes advertising and analytics technologies such as the Meta Pixel and Meta Conversions API, and analytics tools such as Google Analytics. These tools may collect information about your activity on our Site and across other sites and apps, and may be used to show you targeted advertisements on platforms like Facebook and Instagram.

You can control cookies through your browser settings, and you can opt out of certain interest-based advertising through industry tools such as the Digital Advertising Alliance (optout.aboutads.info), the Network Advertising Initiative (optout.networkadvertising.org), and your device's ad-tracking settings. We honor recognized opt-out preference signals, including Global Privacy Control (GPC), where required by law.

  1. HOW WE SHARE YOUR INFORMATION

We share information with:

  • Service providers who perform functions on our behalf, such as our e-commerce platform (Shopify), payment processors, shipping and fulfillment partners, email and SMS providers, customer-service tools, and analytics providers.
  • Advertising and analytics partners, such as Meta and similar platforms, to deliver and measure advertising. Depending on your jurisdiction, this activity may be considered a "sale" or "sharing" of personal information, and you have the right to opt out (see Section 8).
  • Legal and safety recipients, when we believe disclosure is necessary to comply with law, respond to legal process, protect our rights, or protect the safety of any person.
  • Parties to a business transfer, such as in connection with a merger, acquisition, financing, or sale of assets.
  • Anyone else with your consent or at your direction.

We do not sell your personal information for money.

  1. DATA RETENTION

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to provide our products and services, comply with our legal, accounting, and tax obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the reason we hold it.

  1. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You use the Site and provide information at your own risk.

  1. YOUR PRIVACY RIGHTS

Depending on where you live, you may have some or all of the following rights regarding your personal information:

  • The right to access or obtain a copy of your information.
  • The right to correct inaccurate information.
  • The right to request deletion of your information.
  • The right to opt out of marketing communications.
  • The right to opt out of targeted advertising and the "sale" or "sharing" of personal information.
  • The right to data portability.
  • The right not to be discriminated against for exercising your rights.

United States residents (including California): If you are a California resident, the CCPA/CPRA provides rights to know, access, correct, delete, and opt out of the sale or sharing of personal information, and to limit the use of sensitive personal information. Residents of other US states with privacy laws may have similar rights. To opt out of targeted advertising or the sale/sharing of your information, email help@steadwellpets.com or use a recognized opt-out preference signal such as GPC.

United Kingdom and European Economic Area: If you are located in the UK or EEA, you have rights under the UK GDPR and EU GDPR, including the rights of access, rectification, erasure, restriction, objection, and portability, and the right to lodge a complaint with your local data protection authority. Our legal bases for processing include performance of a contract, our legitimate interests, your consent, and compliance with legal obligations.

Canada: If you are located in Canada, you have rights under applicable Canadian privacy laws, including PIPEDA, such as the right to access and correct your personal information.

To exercise any right, contact us at help@steadwellpets.com. We may need to verify your identity before responding. You may use an authorized agent where the law permits.

  1. INTERNATIONAL DATA TRANSFERS

We operate online and may process and store your information in the United States and other countries that may have different data-protection laws than your country of residence. Where required, we use appropriate safeguards for international transfers.

  1. CHILDREN'S PRIVACY

The Site is intended for adults and is not directed to children. We do not knowingly collect personal information from children under the age of 16 (or under 13 where applicable under COPPA). If you believe a child has provided us personal information, contact us at help@steadwellpets.com and we will take appropriate steps to delete it.

  1. THIRD-PARTY LINKS

The Site may contain links to third-party websites and services we do not control. This Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review their policies.

  1. CHANGES TO THIS POLICY

We may update this Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be communicated as required by law. Your continued use of the Site after changes take effect constitutes acceptance of the updated Policy.

  1. CONTACT US

Email: help@steadwellpets.com Website: www.steadwellpets.com